Normal business hours are from 8 am to 5pm Eastern Standard Time
711 Park Ave.
Medina, NY 14103
To contact the technical support team during normal business hours (8 am to 5 pm Eastern Standard Time) use the contact information above. A 24-hour help line is available for calls after normal business hours - just call the Help Line, follow the prompts and leave a detailed message.
For questions that are general in nature, including requests for parts, your call will be returned the next business day. If you need help operating your device, or if you have an emergency, a technical representative will return your call within 3 hours.